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Thursday, April 27, 2017

Emergency Medical Dispatcher and Emergency Contact Center Manager Jobs at Rescue Technologies Limited

Our Company is a foremost provider of technically enhanced Emergency and Medical services solutions.

Emergency Medical Dispatcher


SUMMARY – -An emergency medical dispatcher works from the dispatch desk where the personnel takes charge by alerting, deploying and coordinating ambulance crew/medics for ground ambulance evacuation while maintaining a real-time log of activities.

Job Description:
  • Retrieves information from emergency call takers and transmits information to emergency service personnel on the ambulance and the receiving facility
  • Determine and assign the level of priority of calls received by emergency call takers and enter the into a computer-aided dispatch system for radio/online dispatch purposes
  • Performs triage and provide pre-arrival instructions for emergency medical calls to victims or bystanders
  • Follows prescribed protocols(EMD) to provide medical instruction to callers during high confirmed emergency related events until ambulance crew arrives on scene
  • Monitor and track ambulance crew locations for smooth operations.
  • Maintains a positive customer service attitude always with the public, corporate clients, workers and supervisor
  • Liaise with health care providers/ health facilities on condition of patient, expected time of arrival of ambulance and special equipment required to ensure readiness of health facility
  • Liaise with on call Doctor to ensure that ambulance crew receives adequate support throughout evacuation
Minimum Requirements:
  • Background knowledge in emergency medical dispatch
  • Advanced computer literacy
  • Good command of the use of English language and any other local language
  • Excellent communication skills
  • Customer care skills
  • Good prioritising and triage skills
  • Ability to lead a team
Requirements: -
  • Must be a Registered Nurse, Accident and Emergency Nurse, Paediatric Nurse
  • Copy of Certificate for BLS,ACLS,ITLS,PHTLS,PALS or ATLS
  • Knowledge on First Aid and emergency response
Emergency Contact Center Manager

Summary – Ultimately responsible for all ECC operations: coordination, QA, compliance to SOP’s, advisory and team integration.

Job description
  • monitoring random calls to improve quality, minimise errors and track operative performance;
  • reviewing the performance of staff, identifying training needs and planning training sessions;
  • recording statistics, user rates and the performance levels of the centre and preparing reports;
  • handling the most complex customer complaints or enquiries;
  • organising staffing, including shift patterns and the number of staff required to meet demand
  • managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
  • liaising with other managers to ensure a seamless call centre operation regularly
  • review reports from emergency call dispatcher per shift
  • Medical degree from a reputable institution
  • Copy of current practice licence
  • Copy of Certificate for first aid, BLS,ACLS
  • Excellent leadership skills
  • Analytical and pay attention to details
  • Proffers solutions through innovation
  • Result oriented and timely in response
  • 5-7 years’ experience in ECC operations
  • Sound medical knowledge

Method of Application
Interested and qualified? Send in your application by clicking the Apply button below

Deadline: Posted on: 27 April, 2017, Deadline: Not Specified

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